We recommend you take the time to register an account with us. This process is very simple and will ensure you can quickly and safely make orders and it also allows us to contact you more easily with future offer and sales information. You can however checkout as a guest if this is more appropriate for your needs.
Once you have created your account you can browse the site; either using the categories or our search function, or by looking at our most recently added products. Select your size, and add the item to your basket.
Once you have finished shopping simply go to the cart, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
You will receive an automated email to confirm your order has been received, and is being processed. You will not receive an order confirmation if your payment method has failed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
If your order has been placed, but not dispatched, we will make the change or cancellation straight away wherever possible. Please email our Customer Services Team at email@example.com if you need assistance.
Please note we can make no guarantees to change orders prior to shipping but we will try our best to do so.
If you have already received your goods then we will progress any changes in accordance with our Returns Policy. Please see our Return Information section for more information.
If your order has not arrived when you were expecting it then please check the following:
- Check you have received a dispatch confirmation email.
- Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.
- Check within MY ACCOUNT. Is your delivery address correct? Are your contact details up to date?
- Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
- Check no one else residing at your address has taken receipt of your parcel.
If you still can’t locate your parcel then please do not hesitate to contact our Customer Services Team at firstname.lastname@example.org with your order number to hand and we will endeavour to help find your parcel.
Please note that all of our shipments are despatched “tracked and signed for”.