Return Information

How do I return an item?

Please ensure you enclose a completed Returns Form with your order (if you do not have one, you can download one here).

  • Please download, print off, and complete a Returns Form.
  • Ensure your returned item is well packaged, and you are able to meet all our RETURN CONDITIONS outlined.
  • Returned packages can take up to 3 working days to arrive back to us. Please be patient or if you require your exchange/refund in a hurry, consider sending via Royal Mail Special Delivery (at your own expense).
  • Enclose the completed Returns Form with your goods, and return to the returns address on the form.
What are your RETURN CONDITIONS?

All returned items must be unworn, unwashed, complete with original tags attached and/or packaging if applicable.

  • All Items must be in original, resalable condition.
  • We are not responsible for the return shipping costs of the items.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • If returning an item from outside the UK, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. IAMDEADSTOCK are NOT responsible for any return custom charges made.
  • Please make sure that the Returns Form is enclosed with your goods – no form may result in your return not being processed.
  • Please refer to our Terms and Conditions for further information on returns.
Can you confirm you have received my return?

We aim to process returns within 2 working days of receiving them. You will be notified by email once the return is complete.

We suggest you make a note of the shipping reference given when you send the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.

Should you have any queries about your return, please feel free to contact our Customer Service Team via email at sales@iamdeadstock.com.

How long will it take to get a refund?

We aim to process returns within 2 working days of receiving them. As long as the returned items meet our Return Conditions, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.

How long will it be before I get an exchange?

We aim to process returns within 2 working days of receiving them. Once your return has been processed, and provided we have the exchange items in stock, you should receive them within 3 working days. The overall expected time for an exchange can be up to 7 days upon receipt of the item.